What is BoostPlay Credit?
BoostPlay Credit is a digital credit that you can redeem from the BoostUP Rewards catalogue using a combination of Boost Stars and your Boost wallet balance. Once redeemed, the credit is stored in your BoostPlay Credit Wallet and can be used to make purchases on the BoostPlay website.
What is BoostPlay Website?
The BoostPlay website is a platform where you can purchase game top-ups quickly and securely. After a successful payment, your top-up is delivered digitally to your game account or in-game mailbox, depending on the game.
What products can I purchase on the BoostPlay website?
You can purchase game top-ups for supported games on the BoostPlay website. More games are added over time, so check the catalogue for the latest selection.
How do I purchase BoostPlay Credit?
In the Boost app, open BoostPlay under Recommended For You, or go to Explore Catalogue and select BoostPlay. Choose RM5, RM10, RM20, RM30, or RM50, then pay with Boost Stars and your Boost Wallet balance. The credit appears under My Rewards.
What should I do if my BoostPlay Credit does not appear after a successful purchase?
Open the Boost app, select My Rewards, and follow the on-screen steps to add the credit to your BoostPlay Wallet. If it is not credited automatically, manually redeem the code by the 15th of the following month. Example: a purchase on 30 April 2026 must be redeemed before 15 May 2026, or it expires and is not refunded.
How do I use BoostPlay Credit on BoostPlay Website?
Open the BoostPlay link from your purchase email, choose a game and top-up item, enter the required details such as Game ID, server, and email, then pay with BoostPlay Credit. The top-up is delivered digitally to your game account.
What happens if my BoostPlay Wallet balance is insufficient?
The remaining amount is automatically deducted from your main Boost Wallet. Example: RM10 in BoostPlay Credit and an RM18 purchase uses RM10 from BoostPlay Wallet and RM8 from the main Boost Wallet.
Can I use PayFlex to make purchases on the BoostPlay website?
Yes. PayFlex can be used, but the BoostPlay Credit Wallet does not apply when paying with PayFlex. BoostPlay Credit applies only when the selected payment method uses the Boost Wallet.
Can I purchase a game top-up without a Boost account?
No. A Boost account is required to check out. Download the Boost app and register with your mobile number. After the wallet is activated, you can browse and purchase.
What is the validity period of BoostPlay credit?
BoostPlay Credit is valid for 30 days from the date it is credited into your BoostPlay Wallet. Unused credit expires automatically and cannot be refunded, extended, or reinstated.
Can I redeem the same code multiple times?
No. Each BoostPlay redemption code can only be used once.
Can BoostPlay Credit or game top-ups be refunded?
No. Once payment is completed, purchases are final and cannot be refunded, cancelled, modified, transferred, or converted back to cash. This applies to BoostPlay credit from BoostUP Rewards and game top-ups on this website. Check the game ID, email, and item before confirming.
How long will it take for my purchase to be delivered?
Most orders are delivered instantly or within a few minutes after payment is confirmed. In rare cases, delivery can take longer. Wait up to 24 hours before contacting support.
How will I receive my game top-up?
Game top-ups are credited directly to your game account. Some items arrive in the in-game mailbox, depending on the provider.
What should I do if I need help?
Contact Boost Support with your account details and transaction screenshots. For delivery issues, wait up to 24 hours first. A full review may take up to 20 working days, excluding weekends and public holidays.